Terms & Conditions

Alchemy & Art is pleased to offer shipping Australia-wide with Sendle (Australi's first 100% carbon-neutral delivery service)
Estimated Delivery timeframe depends on your location; with an average delivery 3 days from payment, but spanning from 2-12days.

If you require your gift box urgently or guaranteed delivery on a specific day, please contact us and we will do our best to accommodate you and provide a quote.

Our gift boxes are hand packed with love and care and we do our best to dispatch your order as soon as possible. We only ship Monday-Thursday to ensure our products reach you as quickly as possible (instead of sitting in postal facilities over weekends).
If your gift box reaches you in less than perfect condition, please contact us to discuss how we can rectify this for you.

We reserve the right to substitute an item if we are unable to provide what is pictured on our website. Products will be substituted to an equal or greater value. Flavours and blends of some products may vary from what is shown on our website.

If purchasing a gift box containing alcohol, you confirm that both you (the purchaser) and the person you are sending the gift box to (the recipient) are 18 years or older.

Refunds or exchanges for change of mind are not permitted, however refunds/replacements for any defective items will gladly be arranged.

Where a subscription box is purchased, your subscription is valid for only the term you select (once only, every six months, every three months, or every month for a 12 month period). Your subscription will not auto-renew after this period. You will be charged once only in full at time of purchase.

We may deliver notices to you by sending them to an email address that you have supplied to us. We take your privacy seriously and the confidential information supplied to Alchemy & Art such as names, addresses and contact details will not be given or sold to any third party outside of that which is used to deliver our gift boxes (namely, Sendle).

All credit card transactions are processed securely through eWay and no card details are stored by Alchemy & Art.


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